If you find yourself ill and are unsure about the appropriate service to consult, this guide will assist you in making the right decision regarding the multiple services offered by the East Lancashire Hospitals NHS Trust.


Self-care is paramount. Maintaining a well-equipped medicine cabinet can aid in addressing minor illnesses such as headaches, colds, and sore throats. Many ailments can be alleviated with over-the-counter medicines and adequate rest at home.

Pharmacy Consultation

Pharmacists possess extensive knowledge of medications and can offer assistance with minor health concerns. They will guide you on whether you require consultation with a GP, nurse, or another healthcare professional. Pharmacists undergo five years of training in medicines and can offer advice on minor illnesses and overall health and well-being. Most pharmacies offer late hours and weekend services without the need for an appointment. Consultations can be private to ensure confidentiality.

For more information, refer to https://www.nhs.uk/.

NHS 111 Service

The NHS 111 service is available for urgent medical concerns when you are uncertain about the next steps. You can reach out to them when your GP is unavailable.

Visit or call https://111.nhs.uk/ when needed.

General Practitioner (GP)

GPs address varied health concerns and provide referrals to other medical services when necessary. Consult a GP if symptoms persist despite self-care and pharmacy consultation.

For ailments like earaches, back pain, stomach aches, arthritis, and vomiting, a GP can be consulted.

Minor Injuries Unit

This unit handles issues such as possible fractures, minor cuts and bruises, minor eye injuries, burns, and sprains.

For more details, visit https://elht.nhs.uk/services/minor-injuries-unit.

Urgent Treatment Centres

Visit an Urgent Treatment Centre for immediate care for severe but non-life-threatening conditions like suspected fractures or breathing difficulties.

Emergency Department (A&E)

A&E departments should only be utilised for life-threatening emergencies.

To review current waiting times, visit https://elht.nhs.uk/waiting-times.

Please note, consider reaching out to the appropriate service promptly based on the severity and nature of your condition.

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