Pendleside Medical Practice

Please complete the online form below to inform us of a complaint, compliment, or comment.


We kindly request that all complaints be submitted in writing rather than conveyed over the telephone. This allows us to ensure accuracy and thoroughness in addressing your concerns promptly and effectively.

Your written feedback helps us maintain transparency and accountability in our resolution process.

Thank you for your understanding and cooperation.

Please address all complaints, in writing, to;

Miss Catherine Taylor
Complaints Manager
Pendleside Medical Practice
Clitheroe Health Centre

A leaflet is available from our reception detailing the Practice Based Complaints procedure.

Alternatively, please contact NHS East Lancashire Customer Care Department – Tel No: 01282 610245.

For help and assistance in making a complaint, you may wish to contact the Independent Complaints & Advocacy Service (ICAS) on Telephone No: 0845 120 3735.


We value patient feedback as it helps us enhance our services to better meet your needs. Your insights are invaluable in shaping our patient-centred approach.

Please share your thoughts with us; we’re eager to listen and continuously improve.