Pendleside Medical Practice

NHS Friends and Family Test Survey Results – June 2024

We are excited to share the results from our June 2024, Friends and Family response data:

  • Overall Recommendation Rate: Over 96% of patients who took the test stated that they found our service very good or good.
  • Key Themes:
    • Positives: Patients praised our caring and knowledgeable staff and highlighted our clean and comfortable premises.
    • Areas for Improvement: Some patients mentioned a delay in being seen by the clinician/waiting times.

Actions We're Taking

In response to your feedback, we are implementing the following changes:

  • Reduced Wait Times: We are optimising our scheduling system to ensure that appointment wait times are minimised.

Addressing Unforeseen Circumstances

Occasionally, unforeseen circumstances arise that require GPs to spend extended consultation time with certain patients or to prioritise urgent situations or emergencies. Regrettably, this is unavoidable and cannot be mitigated, as our foremost priority is to ensure that every patient receives the necessary care and attention. While this may occasionally lead to delays, please be assured that should you require additional time with your GP, it will be accommodated. Your health and well-being are our utmost priorities, and we are dedicated to addressing your concerns comprehensively and thoroughly.

Celebrate Health and Wellbeing with Our Special Event for Over 75s!

We are delighted to announce a special Health and Wellbeing Event tailored just for our patients aged 75 and over. This event promises to be a fantastic opportunity for socialising, enjoying some wonderful treats, and taking proactive steps towards maintaining your health. Here’s everything you need to know:

Event Details

Date: Thursday, 20th June, 2024
Time: 1:00 PM – 3:00 PM
Location: Clitheroe Salvation Army Hall, BB7 1AD

What’s in Store for You?

  • COVID Vaccination Boosters: Keep your immunity strong with booster vaccinations available for all attendees.
  • Music from the ’60s and ’70s: Enjoy a nostalgic trip down memory lane with classic tunes.
  • Tea, Coffee, and Cakes: Relish in delightful refreshments while you mingle and relax.
  • Blood Pressure Checks: Stay on top of your health with on-the-spot blood pressure monitoring.
  • NHS App Helpdesk: Get assistance and tips on using the NHS app to manage your health records and appointments.
  • Advanced Health Checks: Take advantage of comprehensive health assessments and receive expert advice on maintaining your wellbeing.

This event is designed to cater to your health needs while providing a warm, welcoming atmosphere for social interaction and enjoyment. It’s a perfect occasion to connect with peers, seek medical advice, and indulge in some well-deserved treats.

Why Attend?

  • Proactive Health Management: Access essential health services and advice in one convenient location.
  • Community Spirit: Engage with fellow community members in a friendly, supportive environment.
  • Expert Guidance: Benefit from the knowledge and assistance of healthcare professionals on-site.
  • Convenient and Enjoyable: Make health check-ups enjoyable with music, refreshments, and social interaction.

We look forward to seeing you there and making this event a memorable and beneficial experience for all our over-75 patients. Your health and wellbeing are our top priorities, and we are committed to supporting you in every way possible.

Mark Your Calendars!

Don’t miss out on this wonderful event. Join us at the Clitheroe Salvation Army Hall on June 20th from 1:00 PM to 3:00 PM. Let’s celebrate health, community, and wellbeing together!

For more information or any queries, feel free to contact our reception team on 01200 401680 or email pendleside.medicalpractice@nhs.net

We can’t wait to welcome you!


Stay healthy and happy!

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