Pendleside Medical Practice

NHS Friends & Family – October 2024 – Results

Patient Feedback for October 2024

We are always looking to improve our services, and your feedback is invaluable in helping us serve you better. Here are some key insights from the survey responses we received in October:

Positive Highlights

  • Thorough Care: Many patients appreciated the thorough care provided by our GPs, with comments like: “No issues. GP was very thorough.”
  • Timeliness: We consistently heard about our efforts to maintain timely appointments. As one patient mentioned, “Was seen on time and nurse Sarah was brilliant.”
  • Efficient Service: Several respondents highlighted our practice’s efficiency, sharing that their needs were handled quickly and effectively.
  • Problem Solving: We’re glad to hear feedback like: “On time and problem solved.” This reflects our ongoing commitment to resolve issues promptly.

Areas for Improvement

While we are thrilled with the positive feedback we’ve received, we are always striving to enhance our services. Based on your valuable input, we’ve identified a few key areas for improvement:

  • Communication: Some patients have expressed the need for clearer communication regarding the next steps during their visits. We understand the importance of keeping you informed and are committed to providing more detailed explanations to ensure you feel confident and supported throughout your care journey.
  • Access and Availability: We recognise that wait times and availability are important to our patients. We are actively working to reduce wait times and improve access by refining our scheduling processes and enhancing staff availability, ensuring that you receive timely care when you need it.

Summary of Patient Feedback: Overall Experience with Our Service

The pie chart below provides a summary of responses to the question, “Overall, how was your experience of using our service?” It visually represents the distribution of feedback, highlighting the different levels of satisfaction expressed by our patients. This chart helps us better understand how our services are perceived and where we can continue to improve to meet your needs and expectations.

Thank you for your valuable input. Together, we will continue to enhance and evolve our services to better meet your needs.

NHS Friends & Family – September 2024 – Results

NHS Friends and Family Test Results – September 2024 

Thank you for your continued participation in the NHS Friends and Family Test (FFT) for September 2024. Your valuable feedback helps us maintain and enhance the quality of our healthcare services. Below is a summary that reflects positive experiences and insights for improvement based on your recent responses.

Positive Feedback Highlights

Kind and Supportive Staff: Many patients expressed appreciation for the kindness and cheerful demeanour of nurses and doctors, particularly noting how this positively impacted their experience. Comments highlighted the ability of staff to create a supportive atmosphere, making patients feel valued and cared for.

Clear Communication and Understanding: Patients frequently mentioned receiving thorough explanations of their conditions and treatment options. Doctors, particularly Dr. Pakman and Dr. Fisher were praised for their attentiveness and willingness to address all concerns, which contributed to a sense of trust and reassurance.

Efficiency in Care: The feedback indicates a strong emphasis on timely service, with numerous patients appreciating prompt appointments and minimal waiting times. Quick and efficient procedures were highlighted, reinforcing the practice’s commitment to patient-centred care.

Comprehensive Care: Many patients noted the thoroughness of their consultations, where clinicians not only listened to their immediate concerns but also discussed ongoing treatment plans and future steps. This holistic approach was recognised as highly beneficial.

Areas for Improvement

Staff Availability: Some patients noted that they encountered challenges in securing appointments with their preferred practitioners. Although they received quality care, they expressed a desire for more consistent availability of specific doctors or nurses they are familiar with.

Appointment Confirmation Process: A few patients indicated that they did not always receive timely reminders about their appointments, leading to confusion or missed visits. Improving our reminder systems could help enhance patient attendance and reduce scheduling issues.

Our Commitment and Next Steps

In response to the feedback gathered this month, we are committed to:

Enhancing Staff Availability: We will review scheduling practices to ensure that more clinicians are accessible to meet patient needs, focusing on improving continuity of care with preferred practitioners.

Improving Appointment Reminders: We will assess our appointment confirmation and reminder processes to try and ensure patients receive timely notifications, helping to reduce confusion and missed appointments.

 

Thank You for Your Feedback

Your FFT responses in September have provided us with invaluable insights into the patient experience at our practice. We are grateful for your participation and for the time taken to share your thoughts.

As we move forward, we are dedicated to fostering an environment of care and respect, ensuring that all patients receive the highest quality of service. We look forward to your feedback in the future, which will continue to guide our efforts to improve and provide exceptional healthcare experiences.

Thank you for being a valued part of our community!

Friends & Family Test – August 2024 – Results

August 2024 Friends and Family Survey Results: Your Voices Matter!

Thank you for taking the time to participate in our August 2024 Friends and Family survey. Your feedback is crucial for helping us enhance our services and ensure we meet your needs effectively. Below is a summary of the key themes and highlights from your responses.

Positive Experiences at Our Practice:

  • Timeliness and Efficiency: Many of you noted the promptness of our services, with comments such as “I was seen before my appointment time,” and “Appointment on time, treated with respect by all staff.” We are pleased to see that our efforts to reduce wait times are recognised and appreciated.
  • Friendly and Professional Staff: Your kind words about our team truly resonate, highlighted by remarks such as “Always excellent service, nurses caring, friendly and professional,” and “Everyone is always very nice and friendly.” We strive to create a welcoming environment where you feel comfortable and cared for during your visits.
  • Thorough and Compassionate Care: Feedback regarding the depth of care you receive is incredibly valuable. Statements like “Mr Tattersall listened well and helped me identify the cause of my back pain,” and “The GP listened to my explanation of the problem and contacted cardiology for an urgent referral,” reflect our commitment to providing thorough and compassionate healthcare.

Noteworthy Patient Feedback:

  • Positive Interactions with Clinicians: Many of you highlighted individual staff members for their outstanding care. For instance, “Phillipa is good at her job,” and “Sarah was fantastic as always,” exemplify how our staff’s professionalism and care have made a lasting impact on your experiences.
  • Efficient Procedures: Your feedback underscores our dedication to delivering efficient services. Comments such as “The nurse was pleasant and efficient,” and “Quick, efficient, and friendly,” exemplify how we aim to provide seamless care.
  • Effective Communication: Many of you noted our team’s efforts to communicate effectively during appointments. Phrases like “I got a swift appointment and it was good to talk about my concerns,” and “I felt I was treated promptly and staff understood me,” highlight our focus on clear communication and understanding your health concerns.

Addressing Negative Feedback:

Some patients have highlighted challenges with the automated check-in systems, which can be difficult for those less familiar with technology. Additionally, feedback has pointed to concerns about the consistency of care when seeing different practitioners, which can lead to varied approaches or treatment plans.

We are committed to addressing these issues by simplifying our processes, such as enhancing our automated check-in systems to be more intuitive and ensuring clear guidance for all users. Additionally, we promote ongoing communication and training among our practitioners to maintain a consistent standard of care, ensuring patients experience a seamless and cohesive approach regardless of the practitioner they see.

Overall Impressions:

Your feedback underscores our commitment to providing a patient-centred experience. Statements like “As a patient of the practice for many years, their standards have always been excellent,” and “I felt listened to, reassured, and comfortable,” reaffirm our dedication to maintaining high standards of care.

 

 

Moving Forward:

As we reflect on your feedback, we remain dedicated to continuous improvement and ensuring that we maintain the high standards you expect. Thank you for trusting Pendleside Medical Practice with your healthcare needs. Your input is vital to our ongoing efforts to deliver exceptional service to our community.

We look forward to serving you in the future!

NHS Friends and Family – Feedback – July 2024

Summary of Recent NHS Friends and Family Feedback

Our recent Friends and Family feedback highlights consistent excellence across key areas of patient care:

  • Friendly, Compassionate, and Professional Staff: Patients frequently praised the friendliness and professionalism of our entire team, from receptionists to doctors and nurses. Staff were described as respectful, attentive, and supportive, making patients feel listened to and reassured. Special mentions of practitioners like Dr Khan, and Sr Alison Pickford underscore their empathetic, patient-focused approach.

  • Efficient and Timely Service: Many patients appreciated the ease of booking appointments, timely responses, and minimal waiting times, with many able to access same-day appointments. From the initial phone call to in-person care, our team work efficiently to ensure smooth, prompt service, demonstrating our respect for patients’ time.

  • Clear Communication and Thorough Care: Patients valued detailed explanations, thoughtful treatment plans, and thorough assessments that addressed all their concerns. Staff were commended for taking the time to explain results, follow-up plans, and procedures, ensuring patients left with a clear understanding of their health and treatment.

  • High Standards of Comprehensive Care: Our practice consistently received praise for its high standards of professionalism, thoroughness, and attentiveness. Many patients noted feeling well-supported throughout their visits, with their needs met promptly and effectively.

 

While feedback was overwhelmingly positive, a few patients mentioned occasional delays and isolated issues with booking or sample requests. We remain committed to addressing these areas to ensure every visit meets our high standards.

Thank you to all our patients for your valuable feedback, which inspires us to continuously improve and provide compassionate, efficient, and high-quality care.

Support for Survivors of Bereavement by Suicide (SoBS)

If you or someone you know has been affected by the loss of a loved one to suicide, local support is available. Survivors of Bereavement by Suicide (SoBS) is a national charity offering peer support to those who have lost a family member or friend to suicide. The SoBS Clitheroe group is here to help individuals from Clitheroe, Longridge, Whalley, and the Ribble Valley.

Starting on Wednesday, 6th November 2024, the group will hold monthly support sessions for adults (18+) who have experienced bereavement through suicide. The sessions are designed to offer a safe, supportive space where you can connect with others who have faced a similar loss and share your experiences.

These sessions are not intended as a counselling service for those contemplating or who have attempted suicide, but rather for those who are grieving after a suicide. Meetings will take place on the 1st Wednesday of every month at different locations around the area.

If you are affected by suicide or know someone who may benefit from this support, please don’t hesitate to get in touch:

📧 Email: clitheroe@uksobs.org
🌐 Website: uksobs.com


We are committed to helping build a supportive community for those impacted by suicide bereavement. If you feel this group may help you or someone close to you, please reach out.

#SupportAfterSuicide #SoBS #BereavementSupport #PeerSupport #YouAreNotAlone #MentalHealthAwareness #Clitheroe #RibbleValley

Virology Disease Surveillance – for Respiratory illnesses this Winter

Important Information for Our Patients: Respiratory Swab Testing for Disease Surveillance

As we approach the winter months, if you experience symptoms of a cold, flu, or any respiratory illness, you may be invited to participate in a virology surveillance programme by providing a nose and throat swab. This is entirely voluntary, but it plays a crucial role in monitoring the spread of respiratory viruses such as flu and COVID-19.

What is Disease Surveillance?
Disease surveillance involves collecting virology swabs from volunteer patients to help monitor the population’s immunity to infectious diseases. Currently, we are focused on COVID-19 and respiratory viruses, and your participation will assist public health authorities in understanding how these illnesses are affecting our community.

Why Am I Being Swabbed?
If you are asked to provide a nose and throat swab, it’s because your clinician suspects you may have, or have recently had, a respiratory illness such as flu, COVID-19 or RSV (Respiratory Syncytial Virus). These samples help track the spread of these viruses and assess how well vaccines are working.

Why is Virology Surveillance Important?
The anticipated impact of flu and COVID-19 on the NHS during the winter is significant. By taking part, you will help inform key public health decisions that could influence how we manage these illnesses and protect vulnerable groups.

What Happens Next?
If you consent, you will be asked to provide a nasal and throat swab. The sample will then be sent to the laboratory for testing. These results will be used to monitor the spread of respiratory viruses and provide important data for vaccine research.

Confidentiality and Your Data
Your privacy is important to us. While your swab will be labelled with your details, your identity will not be shared with researchers. The data will be securely processed, and your information will be anonymised to protect your privacy.

Do I Have to Take Part?
Participation is entirely voluntary. If you choose not to provide a swab, it will not be collected. You are under no obligation to take part.

Your contribution is invaluable in helping to protect public health. Thank you for your participation!

About the RSV vaccine

Protect Yourself and Your Loved Ones with the RSV Vaccine

The RSV vaccine is an important tool to protect against respiratory syncytial virus (RSV), a common virus that can lead to severe illness, especially in babies and older adults. Here’s everything you need to know about the RSV vaccine.

What is RSV and Why is the Vaccine Important?

RSV is a frequent cause of coughs and colds, affecting most people several times throughout their lives. While it usually clears up on its own, RSV can lead to serious complications, such as:

  • Pneumonia: A lung infection that can be life-threatening.
  • Bronchiolitis: A chest infection that primarily affects babies.

For those with underlying health conditions like chronic obstructive pulmonary disease (COPD), RSV can worsen symptoms and lead to hospitalisation.

The RSV vaccine significantly reduces the risk of severe respiratory illnesses like pneumonia and bronchiolitis, providing essential protection for vulnerable groups.

Who Should Get the RSV Vaccine?

The RSV vaccine is recommended for:

  • Pregnant Women: To help protect babies after birth, the vaccine is recommended from 28 weeks of pregnancy.
  • Adults Aged 75 to 79: Older adults in this age range are also at higher risk of severe RSV complications and should receive the vaccine.

Eligibility for Adults 80+

If you turned 80 on or after September 1, 2024, you are eligible for the RSV vaccine until August 31, 2025. However, if you turned 80 before this date, you are no longer eligible for the vaccine.

How to Get the RSV Vaccine

  • Pregnant Women: You are eligible from 28 weeks and will be sent a text invite. You can also speak to our reception team to schedule your vaccine as soon as possible.
  • Adults Aged 75 to 79: We will contact you to invite you for your vaccine. Please wait for your invite, or ring reception on 01200 401680, if you haven't heard from us.

What to Expect When Getting the RSV Vaccine

The RSV vaccine is administered via injection into the upper arm. Unlike flu or COVID-19 vaccines, it is offered year-round. If you’re pregnant, you should receive the vaccine during each pregnancy to protect your baby for their first six months of life. Adults aged 75 to 79 only need one dose, which provides protection for several years.

Can I Get the RSV Vaccine with Other Vaccines?

Yes, the RSV vaccine can be given alongside other vaccines. Pregnant women can have it with the whooping cough or flu vaccines, while older adults can receive it with vaccines like the shingles or pneumococcal vaccine. However, flu or COVID-19 vaccines are usually administered separately unless a doctor deems it necessary.

Who Should Avoid the RSV Vaccine?

The RSV vaccine is safe for most people, but you should not receive it if:

  • You’ve had a serious allergic reaction (anaphylaxis) to a previous dose or any ingredient in the vaccine.

If you are feeling unwell with a high temperature, it’s recommended to wait until you’re better before getting vaccinated.

Is the RSV Vaccine Safe?

Yes, the RSV vaccine has been rigorously tested and approved by the Medicines and Healthcare products Regulatory Agency (MHRA). Studies show that it is much safer to receive the vaccine during pregnancy than risk your baby getting RSV.

The most common side effects are mild, including pain at the injection site, headache, or body aches. Serious side effects are rare.

Learn More About the RSV Vaccine

For more detailed information on the RSV vaccine, visit the following resources:

Protect yourself and your loved ones - ring our reception team on 01200 401680, to schedule your vaccine.

National Collective Action – What you need to know

‘We are taking part in the national collective action; we will continue to provide safe levels of clinical care for our patients.’

Dear Patients

We wanted to give you an update in relation to our decision to support the National Collective Action being taken by GP practices across the country.

For clarity we are NOT striking nor are we taking Industrial Action!

We can assure you that this is a collective response to ever increasing demands and pressures placed on primary care. With inadequate funding to meet those demands.

We will continue to work within our GP contract however there will be some small changes to support the national collective action.

GPs Are on Your Side:

We’re taking this action because general practice is collapsing in England.

Practices are struggling to stay open, and patients are waiting far too long for an appointment.

This is because general practice isn’t getting nearly enough funding to handle demand.

It also means that many practices can’t afford to hire the extra GPs they need, like locums, trained GPs who want to see patients.

Currently (for 2024/25), only 6% of the overall NHS budget goes to core (guaranteed) funding for general practice.

This equates to just £107.57 per year for each patient, whatever their health needs. That’s less than the cost of an annual TV licence. Or, it equates to just 30p a day – less than the cost of an apple.

We need safety, stability, and hope. Safety now, stability in next year’s contract, and hope in long-term commitments to support our profession.

GPs and patients want the same thing: to be able to see their familiar family doctor quickly and easily, in a surgery that is safe, well-staffed and local to them.

NHS Friends and Family Test Survey Results – June 2024

We are excited to share the results from our June 2024, Friends and Family response data:

  • Overall Recommendation Rate: Over 96% of patients who took the test stated that they found our service very good or good.
  • Key Themes:
    • Positives: Patients praised our caring and knowledgeable staff and highlighted our clean and comfortable premises.
    • Areas for Improvement: Some patients mentioned a delay in being seen by the clinician/waiting times.

Actions We're Taking

In response to your feedback, we are implementing the following changes:

  • Reduced Wait Times: We are optimising our scheduling system to ensure that appointment wait times are minimised.

Addressing Unforeseen Circumstances

Occasionally, unforeseen circumstances arise that require GPs to spend extended consultation time with certain patients or to prioritise urgent situations or emergencies. Regrettably, this is unavoidable and cannot be mitigated, as our foremost priority is to ensure that every patient receives the necessary care and attention. While this may occasionally lead to delays, please be assured that should you require additional time with your GP, it will be accommodated. Your health and well-being are our utmost priorities, and we are dedicated to addressing your concerns comprehensively and thoroughly.

Celebrate Health and Wellbeing with Our Special Event for Over 75s!

We are delighted to announce a special Health and Wellbeing Event tailored just for our patients aged 75 and over. This event promises to be a fantastic opportunity for socialising, enjoying some wonderful treats, and taking proactive steps towards maintaining your health. Here’s everything you need to know:

Event Details

Date: Thursday, 20th June, 2024
Time: 1:00 PM – 3:00 PM
Location: Clitheroe Salvation Army Hall, BB7 1AD

What’s in Store for You?

  • COVID Vaccination Boosters: Keep your immunity strong with booster vaccinations available for all attendees.
  • Music from the ’60s and ’70s: Enjoy a nostalgic trip down memory lane with classic tunes.
  • Tea, Coffee, and Cakes: Relish in delightful refreshments while you mingle and relax.
  • Blood Pressure Checks: Stay on top of your health with on-the-spot blood pressure monitoring.
  • NHS App Helpdesk: Get assistance and tips on using the NHS app to manage your health records and appointments.
  • Advanced Health Checks: Take advantage of comprehensive health assessments and receive expert advice on maintaining your wellbeing.

This event is designed to cater to your health needs while providing a warm, welcoming atmosphere for social interaction and enjoyment. It’s a perfect occasion to connect with peers, seek medical advice, and indulge in some well-deserved treats.

Why Attend?

  • Proactive Health Management: Access essential health services and advice in one convenient location.
  • Community Spirit: Engage with fellow community members in a friendly, supportive environment.
  • Expert Guidance: Benefit from the knowledge and assistance of healthcare professionals on-site.
  • Convenient and Enjoyable: Make health check-ups enjoyable with music, refreshments, and social interaction.

We look forward to seeing you there and making this event a memorable and beneficial experience for all our over-75 patients. Your health and wellbeing are our top priorities, and we are committed to supporting you in every way possible.

Mark Your Calendars!

Don’t miss out on this wonderful event. Join us at the Clitheroe Salvation Army Hall on June 20th from 1:00 PM to 3:00 PM. Let’s celebrate health, community, and wellbeing together!

For more information or any queries, feel free to contact our reception team on 01200 401680 or email pendleside.medicalpractice@nhs.net

We can’t wait to welcome you!


Stay healthy and happy!

#HealthAndWellbeing #CommunityEvent #Over75s #StayHealthy #COVIDBoosters #NHS #ClitheroeEvents