January 2025 Patient Satisfaction Survey Analysis

At Pendleside Medical Practice, we greatly value patient feedback and continuously strive to improve our services. Each month, we invite patients to share their thoughts on their experience with us. Here is a summary of the insights from our January 2025 Friends & Family Test survey.

Survey Overview

In January 2025, we received 671 responses from patients who visited our surgery. Their feedback helps us understand what we are doing well and where we can improve.

Patient Satisfaction Ratings

Patients were asked to rate their overall experience with our service. The results are as follows:

• 85.5% of patients rated their experience as “Very Good”
• 10.7% rated it as “Good”
• 1.5% rated it as “Neither Good nor Poor”
• 0.9% rated it as “Poor”
• 0.7% rated it as “Very Poor”
• 0.6% responded with “Don’t Know”

Key Themes from Patient Comments

Alongside the ratings, we also received valuable written feedback from patients. Common themes included:

• Positive Experiences: Many patients praised the friendly and professional staff, short waiting times, and clear communication from clinicians.
• Areas for Improvement: Some patients expressed concerns about appointment availability and continuity of care, particularly when seeing different clinicians.

Publishing Patient Comments

We appreciate that 540 patients consented to sharing their feedback publicly. These comments help us showcase the quality of care we provide while also identifying ways to enhance our services.

Next Steps

We are committed to listening and responding to patient feedback. Based on this month’s survey results, we are:

✅ Reviewing appointment scheduling to improve availability where we can

✅ Enhancing communication to ensure patients feel well-informed

✅ Continuing to provide a welcoming and supportive environment for all

Thank you to all patients who took the time to share their feedback. Your input plays a crucial role in shaping the care we deliver. If you have further thoughts or suggestions, please don’t hesitate to get in touch with us.