NHS Friends & Family – October 2024 – Results
Patient Feedback for October 2024
We are always looking to improve our services, and your feedback is invaluable in helping us serve you better. Here are some key insights from the survey responses we received in October:
Positive Highlights
- Thorough Care: Many patients appreciated the thorough care provided by our GPs, with comments like: “No issues. GP was very thorough.”
- Timeliness: We consistently heard about our efforts to maintain timely appointments. As one patient mentioned, “Was seen on time and nurse Sarah was brilliant.”
- Efficient Service: Several respondents highlighted our practice’s efficiency, sharing that their needs were handled quickly and effectively.
- Problem Solving: We’re glad to hear feedback like: “On time and problem solved.” This reflects our ongoing commitment to resolve issues promptly.
Areas for Improvement
While we are thrilled with the positive feedback we’ve received, we are always striving to enhance our services. Based on your valuable input, we’ve identified a few key areas for improvement:
- Communication: Some patients have expressed the need for clearer communication regarding the next steps during their visits. We understand the importance of keeping you informed and are committed to providing more detailed explanations to ensure you feel confident and supported throughout your care journey.
- Access and Availability: We recognise that wait times and availability are important to our patients. We are actively working to reduce wait times and improve access by refining our scheduling processes and enhancing staff availability, ensuring that you receive timely care when you need it.
The pie chart below provides a summary of responses to the question, “Overall, how was your experience of using our service?” It visually represents the distribution of feedback, highlighting the different levels of satisfaction expressed by our patients. This chart helps us better understand how our services are perceived and where we can continue to improve to meet your needs and expectations.
Thank you for your valuable input. Together, we will continue to enhance and evolve our services to better meet your needs.
