Friends and Family Survey Results Feedback – November 2024

Thank you to everyone who took the time to complete our recent Friends and Family survey. Your feedback is invaluable in helping us improve our services and ensure that we continue to provide the best possible care for our patients.

Key Highlights from Your Feedback

• Many patients praised the care and attentiveness of our staff, particularly mentioning the efficiency of referrals and the kindness shown during consultations.
• Positive experiences included quick and effective referrals to specialists such as Urology and Audiology, as well as prompt appointments for blood tests and vaccinations.
• Several comments highlighted the efficiency of our staff, with patients feeling well-listened to and their concerns addressed professionally.
• Many appreciated short wait times, timely appointments, and the overall efficiency of their visits.
• Our nursing team was particularly commended for being friendly, professional, and efficient in their work.

Areas for Improvement

While most feedback was positive, we recognise that there are areas where we can improve:

• A few patients mentioned delays in receiving follow-up communication, such as medication updates and vaccination information.
• Clearer directions within the surgery were requested to help patients navigate the building more easily.
• There were comments about extended waiting periods for GP appointments – we want to assure our patients that we are actively working to improve appointment availability where we can.

Our Next Steps

We are committed to addressing these areas and enhancing our services further. Based on your feedback, we will:

• Continue to streamline our appointment system where we can to reduce wait times where possible.
• Improve our communication processes to ensure patients receive timely follow-ups.
• Review signage within the surgery to make navigation easier for everyone.
• Explore ways to optimise consultation time to better meet patient needs.