If you have any complaints or concerns regarding the service provided by the doctors or staff at Pendleside Medical Practice, please do not hesitate to inform us. We have a practice complaints procedure in place, which is part of the NHS system for handling complaints.

Please address all complaints in writing to Catherine Taylor, our Complaints Manager, at Pendleside Medical Practice.

You can also email a complaint to pendleside.medicalpractice@nhs.net

Your feedback is valuable to us, and we are committed to addressing any issues promptly and effectively.

Complaining on Behalf of Someone Else

Please note that we keep strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else, we have to know that you have his or her permission to do so. A note signed by the person concerned will be needed, unless they are incapable (because of physical or mental illness) of providing this.