NHS Friends and Family – Feedback – July 2024

Summary of Recent NHS Friends and Family Feedback

Our recent Friends and Family feedback highlights consistent excellence across key areas of patient care:

• Friendly, Compassionate, and Professional Staff: Patients frequently praised the friendliness and professionalism of our entire team, from receptionists to doctors and nurses. Staff were described as respectful, attentive, and supportive, making patients feel listened to and reassured. Special mentions of practitioners like Dr Khan, and Sr Alison Pickford underscore their empathetic, patient-focused approach.

• Efficient and Timely Service: Many patients appreciated the ease of booking appointments, timely responses, and minimal waiting times, with many able to access same-day appointments. From the initial phone call to in-person care, our team work efficiently to ensure smooth, prompt service, demonstrating our respect for patients’ time.

• Clear Communication and Thorough Care: Patients valued detailed explanations, thoughtful treatment plans, and thorough assessments that addressed all their concerns. Staff were commended for taking the time to explain results, follow-up plans, and procedures, ensuring patients left with a clear understanding of their health and treatment.

• High Standards of Comprehensive Care: Our practice consistently received praise for its high standards of professionalism, thoroughness, and attentiveness. Many patients noted feeling well-supported throughout their visits, with their needs met promptly and effectively.

 

While feedback was overwhelmingly positive, a few patients mentioned occasional delays and isolated issues with booking or sample requests. We remain committed to addressing these areas to ensure every visit meets our high standards.

Thank you to all our patients for your valuable feedback, which inspires us to continuously improve and provide compassionate, efficient, and high-quality care.