NHS Friends and Family Test Results – September 2024 

Thank you for your continued participation in the NHS Friends and Family Test (FFT) for September 2024. Your valuable feedback helps us maintain and enhance the quality of our healthcare services. Below is a summary that reflects positive experiences and insights for improvement based on your recent responses.

Positive Feedback Highlights

Kind and Supportive Staff: Many patients expressed appreciation for the kindness and cheerful demeanour of nurses and doctors, particularly noting how this positively impacted their experience. Comments highlighted the ability of staff to create a supportive atmosphere, making patients feel valued and cared for.

Clear Communication and Understanding: Patients frequently mentioned receiving thorough explanations of their conditions and treatment options. Doctors, particularly Dr. Pakman and Dr. Fisher were praised for their attentiveness and willingness to address all concerns, which contributed to a sense of trust and reassurance.

Efficiency in Care: The feedback indicates a strong emphasis on timely service, with numerous patients appreciating prompt appointments and minimal waiting times. Quick and efficient procedures were highlighted, reinforcing the practice’s commitment to patient-centred care.

Comprehensive Care: Many patients noted the thoroughness of their consultations, where clinicians not only listened to their immediate concerns but also discussed ongoing treatment plans and future steps. This holistic approach was recognised as highly beneficial.

Areas for Improvement

Staff Availability: Some patients noted that they encountered challenges in securing appointments with their preferred practitioners. Although they received quality care, they expressed a desire for more consistent availability of specific doctors or nurses they are familiar with.

Appointment Confirmation Process: A few patients indicated that they did not always receive timely reminders about their appointments, leading to confusion or missed visits. Improving our reminder systems could help enhance patient attendance and reduce scheduling issues.

Our Commitment and Next Steps

In response to the feedback gathered this month, we are committed to:

Enhancing Staff Availability: We will review scheduling practices to ensure that more clinicians are accessible to meet patient needs, focusing on improving continuity of care with preferred practitioners.

Improving Appointment Reminders: We will assess our appointment confirmation and reminder processes to try and ensure patients receive timely notifications, helping to reduce confusion and missed appointments.