Pendleside Medical Practice

Facebook Instagram
Menu
Uncategorized Catherine

NHS Friends & Family – October 2024 – Results

Patient Feedback for October 2024

We are always looking to improve our services, and your feedback is invaluable in helping us serve you better. Here are some key insights from the survey responses we received in October:

Positive Highlights

  • Thorough Care: Many patients appreciated the thorough care provided by our GPs, with comments like: “No issues. GP was very thorough.”
  • Timeliness: We consistently heard about our efforts to maintain timely appointments. As one patient mentioned, “Was seen on time and nurse Sarah was brilliant.”
  • Efficient Service: Several respondents highlighted our practice’s efficiency, sharing that their needs were handled quickly and effectively.
  • Problem Solving: We’re glad to hear feedback like: “On time and problem solved.” This reflects our ongoing commitment to resolve issues promptly.

Areas for Improvement

While we are thrilled with the positive feedback we’ve received, we are always striving to enhance our services. Based on your valuable input, we’ve identified a few key areas for improvement:

  • Communication: Some patients have expressed the need for clearer communication regarding the next steps during their visits. We understand the importance of keeping you informed and are committed to providing more detailed explanations to ensure you feel confident and supported throughout your care journey.
  • Access and Availability: We recognise that wait times and availability are important to our patients. We are actively working to reduce wait times and improve access by refining our scheduling processes and enhancing staff availability, ensuring that you receive timely care when you need it.

Summary of Patient Feedback: Overall Experience with Our Service

The pie chart below provides a summary of responses to the question, “Overall, how was your experience of using our service?” It visually represents the distribution of feedback, highlighting the different levels of satisfaction expressed by our patients. This chart helps us better understand how our services are perceived and where we can continue to improve to meet your needs and expectations.

Thank you for your valuable input. Together, we will continue to enhance and evolve our services to better meet your needs.

Uncategorized Catherine

NHS Friends & Family – September 2024 – Results

NHS Friends and Family Test Results – September 2024 

Thank you for your continued participation in the NHS Friends and Family Test (FFT) for September 2024. Your valuable feedback helps us maintain and enhance the quality of our healthcare services. Below is a summary that reflects positive experiences and insights for improvement based on your recent responses.

Positive Feedback Highlights

Kind and Supportive Staff: Many patients expressed appreciation for the kindness and cheerful demeanour of nurses and doctors, particularly noting how this positively impacted their experience. Comments highlighted the ability of staff to create a supportive atmosphere, making patients feel valued and cared for.

Clear Communication and Understanding: Patients frequently mentioned receiving thorough explanations of their conditions and treatment options. Doctors, particularly Dr. Pakman and Dr. Fisher were praised for their attentiveness and willingness to address all concerns, which contributed to a sense of trust and reassurance.

Efficiency in Care: The feedback indicates a strong emphasis on timely service, with numerous patients appreciating prompt appointments and minimal waiting times. Quick and efficient procedures were highlighted, reinforcing the practice’s commitment to patient-centred care.

Comprehensive Care: Many patients noted the thoroughness of their consultations, where clinicians not only listened to their immediate concerns but also discussed ongoing treatment plans and future steps. This holistic approach was recognised as highly beneficial.

Areas for Improvement

Staff Availability: Some patients noted that they encountered challenges in securing appointments with their preferred practitioners. Although they received quality care, they expressed a desire for more consistent availability of specific doctors or nurses they are familiar with.

Appointment Confirmation Process: A few patients indicated that they did not always receive timely reminders about their appointments, leading to confusion or missed visits. Improving our reminder systems could help enhance patient attendance and reduce scheduling issues.

Our Commitment and Next Steps

In response to the feedback gathered this month, we are committed to:

Enhancing Staff Availability: We will review scheduling practices to ensure that more clinicians are accessible to meet patient needs, focusing on improving continuity of care with preferred practitioners.

Improving Appointment Reminders: We will assess our appointment confirmation and reminder processes to try and ensure patients receive timely notifications, helping to reduce confusion and missed appointments.

 

Thank You for Your Feedback

Your FFT responses in September have provided us with invaluable insights into the patient experience at our practice. We are grateful for your participation and for the time taken to share your thoughts.

As we move forward, we are dedicated to fostering an environment of care and respect, ensuring that all patients receive the highest quality of service. We look forward to your feedback in the future, which will continue to guide our efforts to improve and provide exceptional healthcare experiences.

Thank you for being a valued part of our community!

Uncategorized Catherine

Friends & Family Test – August 2024 – Results

August 2024 Friends and Family Survey Results: Your Voices Matter!

Thank you for taking the time to participate in our August 2024 Friends and Family survey. Your feedback is crucial for helping us enhance our services and ensure we meet your needs effectively. Below is a summary of the key themes and highlights from your responses.

Positive Experiences at Our Practice:

  • Timeliness and Efficiency: Many of you noted the promptness of our services, with comments such as “I was seen before my appointment time,” and “Appointment on time, treated with respect by all staff.” We are pleased to see that our efforts to reduce wait times are recognised and appreciated.
  • Friendly and Professional Staff: Your kind words about our team truly resonate, highlighted by remarks such as “Always excellent service, nurses caring, friendly and professional,” and “Everyone is always very nice and friendly.” We strive to create a welcoming environment where you feel comfortable and cared for during your visits.
  • Thorough and Compassionate Care: Feedback regarding the depth of care you receive is incredibly valuable. Statements like “Mr Tattersall listened well and helped me identify the cause of my back pain,” and “The GP listened to my explanation of the problem and contacted cardiology for an urgent referral,” reflect our commitment to providing thorough and compassionate healthcare.

Noteworthy Patient Feedback:

  • Positive Interactions with Clinicians: Many of you highlighted individual staff members for their outstanding care. For instance, “Phillipa is good at her job,” and “Sarah was fantastic as always,” exemplify how our staff’s professionalism and care have made a lasting impact on your experiences.
  • Efficient Procedures: Your feedback underscores our dedication to delivering efficient services. Comments such as “The nurse was pleasant and efficient,” and “Quick, efficient, and friendly,” exemplify how we aim to provide seamless care.
  • Effective Communication: Many of you noted our team’s efforts to communicate effectively during appointments. Phrases like “I got a swift appointment and it was good to talk about my concerns,” and “I felt I was treated promptly and staff understood me,” highlight our focus on clear communication and understanding your health concerns.

Addressing Negative Feedback:

Some patients have highlighted challenges with the automated check-in systems, which can be difficult for those less familiar with technology. Additionally, feedback has pointed to concerns about the consistency of care when seeing different practitioners, which can lead to varied approaches or treatment plans.

We are committed to addressing these issues by simplifying our processes, such as enhancing our automated check-in systems to be more intuitive and ensuring clear guidance for all users. Additionally, we promote ongoing communication and training among our practitioners to maintain a consistent standard of care, ensuring patients experience a seamless and cohesive approach regardless of the practitioner they see.

Overall Impressions:

Your feedback underscores our commitment to providing a patient-centred experience. Statements like “As a patient of the practice for many years, their standards have always been excellent,” and “I felt listened to, reassured, and comfortable,” reaffirm our dedication to maintaining high standards of care.

 

 

Moving Forward:

As we reflect on your feedback, we remain dedicated to continuous improvement and ensuring that we maintain the high standards you expect. Thank you for trusting Pendleside Medical Practice with your healthcare needs. Your input is vital to our ongoing efforts to deliver exceptional service to our community.

We look forward to serving you in the future!

Uncategorized Catherine

NHS Friends and Family – Feedback – July 2024

Summary of Recent NHS Friends and Family Feedback

Our recent Friends and Family feedback highlights consistent excellence across key areas of patient care:

  • Friendly, Compassionate, and Professional Staff: Patients frequently praised the friendliness and professionalism of our entire team, from receptionists to doctors and nurses. Staff were described as respectful, attentive, and supportive, making patients feel listened to and reassured. Special mentions of practitioners like Dr Khan, and Sr Alison Pickford underscore their empathetic, patient-focused approach.

  • Efficient and Timely Service: Many patients appreciated the ease of booking appointments, timely responses, and minimal waiting times, with many able to access same-day appointments. From the initial phone call to in-person care, our team work efficiently to ensure smooth, prompt service, demonstrating our respect for patients’ time.

  • Clear Communication and Thorough Care: Patients valued detailed explanations, thoughtful treatment plans, and thorough assessments that addressed all their concerns. Staff were commended for taking the time to explain results, follow-up plans, and procedures, ensuring patients left with a clear understanding of their health and treatment.

  • High Standards of Comprehensive Care: Our practice consistently received praise for its high standards of professionalism, thoroughness, and attentiveness. Many patients noted feeling well-supported throughout their visits, with their needs met promptly and effectively.

 

While feedback was overwhelmingly positive, a few patients mentioned occasional delays and isolated issues with booking or sample requests. We remain committed to addressing these areas to ensure every visit meets our high standards.

Thank you to all our patients for your valuable feedback, which inspires us to continuously improve and provide compassionate, efficient, and high-quality care.